Collision Services FAQ
Navigating the repair and insurance process can be stressful. We’ve compiled answers to the most common questions to help put your mind at ease.
Estimates & Insurance
Do I have to take my car to the body shop my insurance company recommends?
No. By law, you have the absolute right to choose the auto body shop where you want your vehicle repaired. Your insurance company may suggest a “preferred” or “direct repair” shop, but they cannot force you to use them. North Amherst Motors works with all major insurance companies and we advocate for you to ensure a proper, high-quality repair.
Do I need to get three estimates?
No, you do not need three estimates. You only need one estimate from the shop you choose to perform the repairs. Once you select North Amherst Motors, we will write a comprehensive estimate and handle all negotiations with your insurance company directly.
Do I need an appointment for an estimate?
We highly recommend scheduling a consultation so we can dedicate the proper time to assess your vehicle. However, you can also text us photos of the damage for a preliminary look, or fill out our online request form. If you are scheduling a mechanical service, appointments are also strongly recommended.
What happens if you find more damage after the initial estimate?
It is very common to find additional, hidden damage once we disassemble the vehicle. When this happens, we document the damage and submit a “Supplement” directly to your insurance company. We wait for their approval before proceeding, ensuring the additional costs are covered by the claim.
The Repair Process
Is your work guaranteed?
Yes! We offer a Lifetime Repair Guarantee. We stand by the quality of our craftsmanship. Our auto body repairs are 100% guaranteed for as long as you own your vehicle. You can drive away with complete peace of mind.
How long will the repairs to my car take?
Repair times vary greatly depending on the severity of the damage, the availability of specific replacement parts, and the insurance approval process. During your consultation, your Repair Planner will provide you with an estimated timeline. We also offer text updates to keep you informed every step of the way.
Will the paint match the rest of my car?
Absolutely. We use a state-of-the-art, eco-friendly water-based paint system and advanced color-matching technology. Our certified painters carefully blend the new paint into the adjacent panels to ensure a seamless, exact factory match.
Do you offer rental cars while mine is in the shop?
Yes, we have a full on-site rental department! If you have rental coverage on your policy, we can set you up with an Insurance Rental and bill your insurance directly. If you don’t have coverage, we offer special discounted daily rates for our repair customers to keep you moving.
Didn't find your answer?
Our Customer Care team is ready to help you navigate the repair process. Text, call, or message us directly.
Ready to start the process?
Send us your estimate or reach out to schedule a consultation.